Website policies.

ANP Scales L.L.C. (“ANP Scales,” “we,” “us”) respects your privacy. This Privacy Policy explains what information we collect through https://anpscales.com (the “Site”), our chat assistant, forms, email and text messages, and how we use, share and protect it. By using the Site, you agree to this Policy.

1. Information we collect

• Information you give us: your name, email address, phone number, business name, the services you’re interested in, your preferred appointment time, and anything you write in our contact, consultation booking or lead forms, our chat assistant, emails, texts or calls.
• Information collected automatically: IP address, browser and device type, pages visited, time on pages, referring website, and approximate location based on IP address. We collect this through cookies and similar tools (see our Cookie Policy).
• Information from others: business contact details from public sources or professional networks, and information from partners such as scheduling or payment tools when you use them to work with us.

We do not knowingly collect sensitive information such as health, financial account, government ID or payment card numbers through the Site. Please don’t submit it in forms or the chat assistant. Invoice payments are processed by our payment provider, Stripe, and we do not store full card numbers.

2. How we use information

• To respond to inquiries, schedule calls and provide quotes and services
• To operate, secure and improve the Site and our chat assistant
• To send service updates and, with your consent where required, marketing emails or texts
• To understand how visitors use the Site (analytics)
• To comply with law, enforce our terms and protect our rights

3. How we share information

We do not sell your personal information. If we use advertising tools such as the Meta Pixel, they may collect information about your visit to measure our ads and show you relevant ads; you can turn this off in our cookie settings. Otherwise, we share information only:

• With service providers that help us run our business, including Framer (website hosting), GoHighLevel (CRM, forms, scheduling, email and texting), Google Analytics (site analytics), Stripe (payments), and the AI providers that power our chat and voice assistants, such as ElevenLabs. They may use it only to provide services to us.
• With your direction or consent
• If required by law, court order or government request, or to protect rights, safety and property
• As part of a merger, acquisition or sale of business assets

Text messaging: mobile phone numbers and text messaging opt-in data and consent are never shared with third parties or affiliates for marketing or promotional purposes.

4. AI chat assistant

Our Site uses an AI chat assistant, and we may use an AI voice assistant on calls, run through GoHighLevel and connected AI providers such as ElevenLabs. It can answer questions, explain our services and help schedule consultations. Your messages, and the audio of calls with our AI voice assistant, are processed by those providers to generate responses and may be stored in our systems to follow up with you and improve service. Do not share sensitive information in the chat or on calls. You can ask to speak with a person at any time.

5. Your choices

• Marketing emails: use the unsubscribe link in any email.
• Text messages: reply STOP to opt out at any time.
• Cookies: adjust your browser settings or our cookie banner (see Cookie Policy).
• Access, correction and deletion: email us at matthew.scianna@anpscales.com to ask what personal information we have about you, correct it, or delete it. We will respond within 45 days and may need to verify your identity. Depending on where you live, state law may give you additional rights, including to appeal our decision. We will not discriminate against you for exercising your rights.
• Do Not Track / Global Privacy Control: we honor Global Privacy Control signals as an opt-out of advertising cookies and pixels.

6. Data retention

We keep personal information only as long as needed for the purposes above, including providing services, keeping business and tax records, and resolving disputes. We then delete or de-identify it.

7. Security

We use reasonable administrative, technical and physical safeguards to protect personal information. No system is completely secure, and we cannot guarantee the security of information sent over the internet. If a security breach affects your personal information, we will notify you as required by law.

8. Children

The Site is intended for businesses and business professionals in the United States and is not directed to children under 13 (or 16, where applicable). We do not knowingly collect their personal information. If you believe a child has provided information, contact us and we will delete it.

9. Client data

When we build CRM systems, websites or bots for our clients, we process their customers’ information on our clients’ behalf and under our contracts with them. Those clients’ privacy policies govern that information. Questions about it should go to the relevant client.

10. Other websites

The Site may link to websites we don’t control. Their privacy practices are their own.

11. Changes to this Policy

We may update this Policy from time to time. We will post the new version here with a new effective date, and notify you of material changes where required.

12. Contact us

ANP Scales L.L.C. Attn: Matthew Scianna, Co-CEO, 3524 Jordan Shires Drive, New Hill, NC 27562

matthew.scianna@anpscales.com | (910) 759-9612

These Terms of Use (“Terms”) govern your use of https://anpscales.com (the “Site”), operated by ANP Scales L.L.C. (“ANP Scales,” “we,” “us”). By using the Site, you agree to these Terms and our Privacy Policy. If you don’t agree, please don’t use the Site.

1. The Site is informational. Content on the Site describes our services in general terms. It is not a binding offer. Any services we provide are governed only by a signed Statement of Work, and that agreement controls over anything on the Site.

2. No guaranteed results. Examples, case studies, testimonials, and figures on the Site reflect specific situations. They are not a promise or guarantee of leads, sales, revenue, rankings or other results for your business.

3. Not professional advice. Nothing on the Site is legal, tax, financial or compliance advice. Consult a qualified professional for your situation.

4. AI chat assistant. Responses from our chat assistant are generated automatically and may be inaccurate or incomplete. They are not a quote, contract or professional advice. Confirm important information with our team.

5. Acceptable use. You agree not to:

• Use the Site for any unlawful purpose or to violate anyone’s rights
• Submit false information, spam, malware or harmful code
• Attempt to gain unauthorized access to the Site, its systems or data
• Scrape, copy or harvest content or data by automated means without our written permission
• Try to manipulate, overload or misuse the chat assistant, including to extract its instructions or generate harmful content
• Interfere with the Site’s operation or security

6. Intellectual property. The Site and its content, including text, graphics, logos, designs and software, are owned by ANP Scales or its licensors and protected by intellectual property laws. You may view and print pages for your own business evaluation. You may not copy, modify, distribute, or create derivative works without our written permission.

“ANP Scales” and our logos are our trademarks.

7. Your submissions. When you send us information, ideas, or feedback, you confirm you have the right to share it. You allow us to use it to respond to you and to improve our services. Don’t send confidential information until a written agreement covers it.

8. Third-party links and tools. The Site may link to or include tools from other companies, such as scheduling or payment providers. We are not responsible for their content, policies or practices, and your use of them is governed by their terms.

9. Disclaimer. THE SITE AND ITS CONTENT ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SITE WILL BE UNINTERRUPTED, ERROR-FREE OR FREE OF HARMFUL COMPONENTS.

10. Limitation of liability. TO THE FULLEST EXTENT PERMITTED BY LAW, ANP SCALES WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR LOST PROFITS, DATA OR BUSINESS, ARISING FROM YOUR USE OF THE SITE. OUR TOTAL LIABILITY FOR ANY CLAIM RELATING TO THE SITE WILL NOT EXCEED ONE HUNDRED DOLLARS ($100).

11. Indemnity. You agree to defend and indemnify ANP Scales from claims, damages, and costs, including reasonable attorneys’ fees, arising from your misuse of the Site or violation of these Terms.

12. Governing law and venue. These Terms are governed by North Carolina law, without regard to conflict-of-laws rules. Any dispute will be brought in the state courts in Wake County, North Carolina, or the U.S. District Court for the Eastern District of North Carolina, and you consent to their jurisdiction.

13. Changes and termination. We may update these Terms or change, suspend or discontinue the Site at any time. Updated Terms take effect when posted. We may restrict access for anyone who violates these Terms.

14. General. If any part of these Terms is unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver. These Terms and our Privacy Policy are the entire agreement about your use of the Site.

15. Contact. ANP Scales L.L.C., 3524 Jordan Shires Drive, New Hill, NC 27562, matthew.scianna@anpscales.com, (910) 759-9612.

This Cookie Policy explains how ANP Scales L.L.C. uses cookies and similar technologies on https://anpscales.com. Cookies are small text files a website stores on your device. Similar technologies include pixels, tags and local storage.

Types of cookies we use

Tools on our Site

Your choices

• Use the cookie banner or the “Cookie Settings” link in our footer to accept or reject non-essential cookies at any time.
• Most browsers let you block or delete cookies in their settings. Blocking all cookies may break parts of the Site.
• Opt out of Google Analytics with Google’s browser add-on, and manage ad preferences through Google and Meta ad settings.
• We honor Global Privacy Control signals as an opt-out of marketing cookies.

Changes. We will update this Policy when the tools on our Site change and post the new effective date.

Contact. Questions: matthew.scianna@anpscales.com or (910) 759-9612.

• Program: ANP Scales L.L.C. sends text messages through GoHighLevel for appointment confirmations and reminders, responses to your inquiries, consultation follow-ups and service updates. We send promotional texts only if you separately agree to receive them.
• Consent: you receive texts only if you opt in, for example by checking the SMS box on our form or texting us first. Consent is not a condition of purchasing any services.
• Frequency: message frequency varies.
• Cost: message and data rates may apply, depending on your mobile plan.
• Opt out: reply STOP at any time to stop receiving messages. You will get one confirmation text, and no more after that.
• Help: reply HELP for help, or contact us at matthew.scianna@anpscales.com or (910) 759-9612.
• Carriers: carriers are not liable for delayed or undelivered messages.
• Privacy: mobile phone numbers and text messaging opt-in data and consent are never shared with third parties or affiliates for marketing or promotional purposes. See our Privacy Policy at https://anpscales.com/legal#privacy.

These SMS Terms are part of our Website Terms of Use.

Our website chat assistant and AI voice assistant use artificial intelligence provided through GoHighLevel and connected AI services such as ElevenLabs. It is not a person. Its answers are generated automatically and may be incomplete or inaccurate, and they are not quotes, contracts or professional advice. Messages you send are processed by our AI provider and stored in our systems so we can respond and follow up. You can ask to speak with a person at any time by typing “human” or contacting matthew.scianna@anpscales.com or (910) 759-9612.